Privacy Policy

1. Who We Are

DLS Logistics Ltd ("DLS", "we", "us") is a third-party logistics company registered in England & Wales (Company No. 12345678). Our registered office is at Kingsbury Road, Birmingham, B35 6DF. We are the data controller for personal data collected through this website.

2. What Data We Collect

We collect information you provide directly (name, email, phone, company details via contact or quote forms), usage data collected automatically (pages visited, browser type, IP address via cookies), and communications data from email, telephone, or chat interactions with our team.

3. How We Use Your Data

We use your data to: respond to enquiries and provide quotations; deliver and manage our logistics services; send relevant marketing communications (with your consent); comply with legal obligations; improve our website and services.

4. Legal Basis for Processing

We process your data under the following legal bases: Contract performance (to fulfil our services); Legitimate interests (to manage and improve our business); Consent (for marketing communications); Legal compliance (to meet regulatory obligations).

5. Data Sharing

We do not sell your personal data. We share data only with trusted service providers (IT systems, email platforms, analytics tools) who process data on our behalf under strict data processing agreements, and as required by law.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, typically 7 years for client records (to meet legal requirements), and 2 years for prospect and marketing data.

7. Your Rights

Under UK GDPR you have the right to access, correct, delete, or restrict processing of your personal data; object to processing; and data portability. To exercise these rights, email privacy@dls-logistics.org.

8. Cookies

We use cookies to improve your browsing experience. See our Cookie Policy for full details.

9. Contact

For privacy enquiries, contact our Data Protection Officer at privacy@dls-logistics.org or by post to DLS Logistics Ltd, Data Protection Officer, Kingsbury Road, Birmingham, B35 6DF.